Anonymous Client
August 20th 2025
Services Used: Food
What went well
The food was amazing and tasty and enjoy to eat and treat other food and everything else
What could be improved
The one thing that to improve on is going on trips more and have more fun with stuff and residence
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
We're so glad you enjoyed the food, sharing meals together matters alot to us. We will keep looking for ways to bring more fun and outings into the program. Thank you for sharing
Anonymous Client
August 26th 2025
Services Used: Day Center, Food, Restrooms, Shower, Laundry, Toiletries, Clothing Pantry
What went well
Everytime I come to the drop in I get greeted from the staff .
What could be improved
Just continue the good service
Anonymous Client
August 20th 2025
Services Used: Overnight Services, Food, Restrooms, Shower, Toiletries, Laundry
What went well
Everything that has to do with this center has gone well for me the staff was pleasant and the food was amazing and the help I got was outstanding
What could be improved
The Wi-Fi connection other then that there is nth to improve on besides letting the staff do there job
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
Thank you for your feedback! We'll look into improving the Wifi so everyone has a smoother experience
Anonymous Client
August 20th 2025
Services Used: Food
What went well
Nice food sometimes when I come
What could be improved
Better toys
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
Thank you for sharing. We'll work on having more fun options and would love your suggestions.
Anonymous Client
August 20th 2025
Services Used: All Services
What went well
I find that the staff are very respectful both of the clients and the space. They make sure to maintain some level of coordination with expections of a space communal for all people. Great care is taken to ensure cleanliness
What could be improved
More adequate communication & knowledge in regards to current events & client safety, *security* & /comfortability.
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
We want everyone to feel safe, secure and comfortable please let us know any specific ideas you have so we can improve. For updates on events, we send a monthly calendar via email to those who request and share news on our social media page on facebook @safespacenyc.org
Anonymous Client
August 20th 2025
Services Used: Food, Restrooms, Overnight Services, Day Center, Toiletries
What went well
Just on w
What could be improved
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Anonymous Client
August 20th 2025
Services Used: All Services
What went well
The showers and ablity to cook is ok
What could be improved
I think most need to be fired including the manger and worker because they do not enjoy helping people and make it hard for others to stay in the program They take advantage of program service to abuse others and treat people more as freeloaders than actually people The crisis program is not up to standard very fithly and rule changes to fit their standards. Its more of a get what u can get program instead of supporting peoples on goals and ideas . The best example would be the case worker removing me from a shelter because of an argument. Their are fights there rules and regulations shift to fit their standards but if u say something against them they use whatever they can to get you out of program staff their are overly disrespectful and unprofessional Best workers and Ms Lopez Mrs Martinez and other works their are very poor standard staff and should be fired
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
This sounds like it may not be about the Drop In Center directly, but we still want you to know your voice matters here. Thank you for being open with us, your feedback is valuable, and we care about your experience.
Anonymous Client
August 20th 2025
Services Used: All Services
What went well
The love and supportivenes you get from the rising ground team
What could be improved
Not always thinking your age is the honest answer because adults aren't perfect
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
Thanks for sharing so honestly, your voice matters. I agree Grown Ups arent always right or perfect but were going to do whatever it takes for you to know, we do care genuinely.
Anonymous Client
August 20th 2025
Services Used: All Services
What went well
I liked how the staff members ofc rising ground are always there to help out and look out for the clients and the services here are more than enough to tend to my needs.
What could be improved
The wifi
Anonymous Client
August 20th 2025
Services Used: Day Center, Overnight Services, Food, Restrooms, Shower, Toiletries, Laundry
What went well
Depends on the staff that’s working but everyone is pretty easy to get along with they try to keep the area clean it’s the kids who be coming in and out who dirty the place up and don’t clean up after themselves that mess up the place for everybody.
What could be improved
Stop letting just anybody come in here and get away with leaving messes and being disrespectful or trying to start for no reason if they know they have issues they should help look for them to find somehwere else to go because nobody wants to be around that.
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
We will keep working on making sure the space feels, safe, clean and supportive for everyone
Anonymous Client
September 21st 2022
The floor is secluded and high up from the street. It felt calm in the space.
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
We're glad the space felt calm and helped you feel at ease. We hope you visit us again.
Anonymous Client
September 21st 2022
I was buzzed in, and went up the stairs, when I got to the main area the staff just looked at me. I told them that I was there to speak to someone about a voucher for housing.
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
We appreciate you speaking up, your feedback reminds us how important it is to greet and support youth right away. So sorry you felt overlook. We will keep working on it.
Anonymous Client
September 21st 2022
After waiting 45min to speak with the housing navigator, I got my application in but I haven’t been able to reach the housing navigator even after emailing and calling multiple times.
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
We're sorry to hear about the difficulty reaching staff. We care about making the housing process smoother and appreciate you speaking up. We will make efforts immediately to do better
Anonymous Client
September 21st 2022
Everything was clean. The surfaces and the general area. Also the TV area was very nice.
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
So happy to hear you noticed. We want every area to feel clean, safe and enjoyable to everyone
Anonymous Client
September 21st 2022
The bathrooms were gender neutral. And I was asked my pronouns.
Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
August 20th 2025
Thank you for sharing !