Anonymous Client
August 13th 2025
Services Used: All Services
What went well
They helped me obtain glasses and my birth certificate. My social security card gave great clothes and uplifted me to be a better person. Overall its a great community.
What could be improved
Well i feel as though waking people up at 5:00 am and people go to sleep at 10pm is not the example of a 24/7 shelter. And the stealing here is bad. People coming from all over the world trying to get their lives together. And the last thing a person want is their stuff stolen and nobody does nothing about it. Like they don't care and some staff like drama and is not setting a Good example for the new people. They tell you not leave it there. But not everyone is from nyc so is it logically safe for a person that not from here to be roaming the streets and the staff just want everybody out by a certain time. So honestly this place is not safe people to come to. If they had a room for people to storage their items or clothes would be great. Kicking out a 17-24 year old on the streets for a couple hours. Honestly it's so much drama that happens here and the staff love it.
Anonymous Client
August 13th 2025
Services Used: LGBTQIA2S+ Young Adult Overnight Services
What went well
I love the new clients and staffs that encourage and help you in time of need. The community brings out the best youth of us like where or how we act when were all teens or adults in school.
What could be improved
The lines of waiting to get a case manager and making sure that their clients are out with case manager that want to help them get where they need to get so they can get housing.
Anonymous Client
August 13th 2025
Services Used: Drop-in Space
What went well
Todo , las personas han sido amable , aveces no pero esta bien , hasta el momento me han ayudado en lo que he necesitado
What could be improved
Creo que no necesitan mejorar porque son muy buenos , amables y serviciales
Anonymous Client
August 13th 2025
Services Used: LGBTQIA2S+ Young Adult Overnight Services
What went well
At first when I did come here everything seem to be together but after being here for a few months ! everything went downhill I felt safe but at times this place needs more structure and the staff needs to be more respectful and be kind to others they way everyone wants to be treated ! more has to be done ! But overall this place is ok
What could be improved
Needs more structure ! Need nicer staff that wants do their job and not be lazy ! And be rude all day ! (Not all the staff )
Anonymous Client
August 13th 2025
Services Used: All Services
What went well
Afc is a place where I could be my true self and express my identity.
What could be improved
Receiving my needs met. Understanding of the staff. More respect from the staff. More training within the staff members.
Anonymous Client
August 13th 2025
Services Used: All Services
What went well
The thing that went well was that when I went inside the drop in they always greeted me by my preferred name. Also if you show you want to leave your current situation of being homeless you can show them that and it will show you are trying to leave the situation.
What could be improved
Making sure that others clean up after them selfs so they show they want out of their current situation of being homeless if they are. They have proper resources for example the places you can go for showers and food.
Anonymous Client
August 13th 2025
Services Used: Drop-in Space
What went well
The friendly environment is a huge + the case managers and their volunteering is much appreciated .
What could be improved
The bathrooms could use more attention and duration of breaks in between “by appointment only” schedules could be varied on different days .
Anonymous Client
August 13th 2025
Services Used: LGBTQIA2S+ Young Adult Overnight Services
What went well
Everything
What could be improved
Getting a job
Anonymous Client
August 13th 2025
Services Used: Drop-in Space
What went well
The staff is super nice and judgemental free
What could be improved
Well I guess they could offer more programs and maybe like add classes such as languages or even instruments
Anonymous Client
August 13th 2025
Services Used: All Services
What went well
The space is very welcoming and comfortable. With amazing supportive staff on hand at all times. With food and supplies always available.
What could be improved
The lack of showers in the space should be implemented so clients don’t have too go elsewhere too shower
Anonymous Client
August 13th 2025
Services Used: LGBTQIA2S+ Young Adult Overnight Services
What went well
everything. it’s funny cause it’s my first time experiencing the shelter system, left everything behind me, a place that wasn’t safe for me to literally be “homeless”,but i’ve never felt so home ! the staffs are kind and amazing, i could really tell that i feel belonging for the first time.
What could be improved
the bed, turning the light off while sleeping and maybe (even if difficult) the policies regarding stealing and leaving the belongings here.
Anonymous Client
August 13th 2025
Services Used: All Services
What went well
The staff and YC are interactive and very helpful when clients need it. The place is a safe environment for other LGBTQIA+ youths needing peer interaction or a community. The services for counseling, groups, activities, trips and overnight are accommodated. The food from Lunch and Dinner are cooked well. Hot meals and snacks. Even provides a thrift shop for clothes that we need and products such as hygiene, skin care and makeup.
What could be improved
Have showers in the drop in. Have a way to save our belongings when going to work/taking care of outside visits. (CHECK IN’s WITH CASE MANAGERS!!!!)
Anonymous Client
August 13th 2025
Services Used: All Services
What went well
It was pretty easy communicating with MOST of the staff. If it's not really busy then it's pretty chill and easy to get answers. Rule can be pretty straight forward. People can be pretty friendly.
What could be improved
Even if the staff get updated pretty swiftly or effectively they don't always communicate it with the clients. Probably cuz info that's important to them might not seem important for clients to know even if it is. Having a place for real time updates in the space or at AFC would really help A LOT Of people. And it apparently takes at LEAST 30 to 60 days after Intake to get a case manager. That made me sad🥺😭
Anonymous Client
August 13th 2025
Services Used: All Services
What went well
The staff being very kind and support ive because most of us coming to a homeless shelter are likely going through a dark time and i believe the staff provide a very healthy safety net.
What could be improved
Based on my experience i the overnight space if someone wants to stay up perhaps a rule of headphones could be in place.
Anonymous Client
August 13th 2025
Services Used: All Services
What went well
We got dinner on time and it was enough beds for everyone
What could be improved
The chairs they break easily and better blankets
Anonymous Client
December 17th 2022
If you're queer, you're good. If not or if questioning , you're treated like crap.
Anonymous Client
December 17th 2022
My needs were met, if nothing else
Anonymous Client
December 17th 2022
The staff were nice and there was security, also was fairly empty
Anonymous Client
December 17th 2022
They were fairly welcoming and helpful with their services and quick services as well
Anonymous Client
December 17th 2022
They help get me more hormones
Anonymous Client
December 17th 2022
Very knowledgeable
Anonymous Client
December 17th 2022
They are not ADA compliant and has so many internal issues.
Anonymous Client
December 17th 2022
Fights do, occasionally, break out. And while staff try to deescalate things, you know, stuff still happens.
Anonymous Client
December 17th 2022
There is a lot of animosity towards anyone who isn't sure with their gender or sexuality and even more if there is someone in a heterosexual relationship.
Anonymous Client
December 17th 2022
Unfortunately it isn't always as clean as it could be, even despite the drop-in staff's efforts to maintain some level of cleanliness
Anonymous Client
December 17th 2022
Allow me to get food and helped in that department
Anonymous Client
December 17th 2022
Very responsive and helpful
Anonymous Client
December 17th 2022
Very friendly
Anonymous Client
December 17th 2022
It wasn't dirty and looked fairly well kept
Anonymous Client
December 17th 2022
Very welcoming
Anonymous Client
December 17th 2022
Because when I walk through the door, I'm often greeted by folk who seem to actually look forward to seeing me.
Anonymous Client
December 17th 2022
I had my life threatened in one of the shelters and they refused to help with an ongoing investigation with someone from there pepper spraying and assaulting a disabled person.
Anonymous Client
December 17th 2022
Constant dirt and grossness.
Anonymous Client
December 17th 2022
Still homeless.
Anonymous Client
December 17th 2022
They respect my pronouns and called me by name consistently even before my name had been officially changed.
Anonymous Client
December 17th 2022
I'm unsure
Anonymous Client
September 30th 2022
Yea the staff is very inclusive. A large portion of the staff is queer themselves. Also the bathrooms are gender neutral.
Anonymous Client
September 30th 2022
Yes, I came in close to 2pm and asked to check my mail. The staff lead me upstairs and searched through the mail
Anonymous Client
September 30th 2022
The staff was cleaning the space, it was pretty messy, sticky tables and floors, but by the time I was finished services, the place was clean again
Anonymous Client
September 30th 2022
I came during the 2pm-4pm break. Because they were preparing to close there wasn’t many people. Usually is can be rowdy, and often times there can be a outburst. Also the front window and door were beat up pretty bad. I know they often replace those things but it doesn’t last very long.
Anonymous Client
September 30th 2022
The mail services were helpful. I asked to check out the donation closet. It usually is over flowing with items. Today there wasn’t much but business branded collared shirts for NSC. I also asked for a bra, and they did not have any other sizes outside of D.
Anonymous Client
September 12th 2022
The place is a little old and sometimes unsanitary (bathrooms).
Anonymous Client
September 12th 2022
The staff are nice and respectful of pronouns
Anonymous Client
September 12th 2022
I don’t personally use their services but I know they have services to help LGBTQ+ youth. The things I feel they need to work on is their housing opportunities (long-term) and curfew exceptions.
Anonymous Client
September 12th 2022
The area is very busy and can be sketchy. It is better to be there during the day.
Anonymous Client
September 8th 2022
the bathrooms have the label and the pajamas provided to overnight clients are non binary
Anonymous Client
September 8th 2022
multiple services that helped with my housing journey and even provided furniture giftcards after assistance with housing. received medical care and connection to OBGYN
Anonymous Client
September 8th 2022
i feel safe here but sometimes since it’s an LGBTQ safe space they are targeted. i. one incidence utilized the over night stay services and one individual had broken the overnight rules and they were asked to return to street. the person came back trying to kick down the door and harm people. luckily however the door was secured by a code and it was sturdy.
Anonymous Client
September 8th 2022
everything is cleaned but they need more staff to maintain the cleaniness
Anonymous Client
September 8th 2022
lgbtq friendly, group activities and events, entertainment for clients like video games and television, giftcards and parties for clients birthday