- Anonymous ClientOctober 9th 2025
Services Used: Education, Benefits, Clothing Pantry
What went well
So I did cove works for a bit in security training, also a mock interview for job practice. I love the fact that cove house offers free support for young people in need. I think that the program should be used in ads for people struggling in healthcare, housing, or education. Overall Cove House has really been there for me when I wanted to quit and showed more opportunities than I could guess.
What could be improved
I think the program should organize daily trips so that youth’s can all collectively engage in outdoor activities not only just pride hall.
- Anonymous ClientOctober 9th 2025
Services Used: Food, Emergency Bed Placement, Clinic
What went well
Every thing went well, the food is good, they have many options and varieties every day. The clinic is very well as well.
What could be improved
They should allow fruits and juice on the floors. I’m a diabetic and the others day my sugar dropped really low and I had to go all the way downstairs for help because I had nothing to bring up my glucose. Also I believe it should be okay to bring in drinks or snacks that are freshly sealed. It’s understandable if it was bought and they opened it, because they could put anything in it. But security could also check if it’s closed and hasn’t been tampered with. I don’t think it should be a big deal to be honest because sometimes theres food here people can’t eat because of dietary restrictions.
- Anonymous ClientOctober 9th 2025
Services Used: Emergency Bed Placement, Food, Clothing Pantry, Youth Development and Health Services, Education, Clinic
What went well
They offered a lot of stuff, food , shelter, free doctor visits , events that always offer food and games , it’s actually a very great place to stay. I never expected it to be like this as an 18 year old.
What could be improved
My experience didn’t have any bad experiences or needed improvement to be honest .
- Anonymous ClientOctober 9th 2025
Services Used: All Services
What went well
Overall everything is good.
What could be improved
I feel like staff’s attitude could be improved. Not all staff, but definitely some
- Anonymous ClientOctober 9th 2025
Services Used: Emergency Bed Placement, Food, Clothing Pantry
What went well
My time at Convent came with unexpected blessings and quiet provision. I was able to receive clothes and food, which met both practical needs and emotional reassurance. The clothing helped restore a sense of dignity and self-expression, while the meals offered consistency and comfort. These moments reminded me that even in transitional spaces, God still provides through people, timing, and small acts of care. I’m grateful for what I received and how it helped me feel seen, covered, and supported.
What could be improved
One area that could be improved is the policy around food access within the building. Allowing residents to bring or store food would support basic dignity, personal health needs, and emotional comfort especially for those navigating unpredictable schedules or dietary restrictions. It would also reduce stress around meal timing and offer a sense of autonomy in a transitional space. Even small changes, like designated food safe areas or lockers, could make a big difference.
- Anonymous ClientOctober 9th 2025
Services Used: Advocates / Legal Aid, Food, Clinic, Emergency Bed Placement
What went well
A lot of different services, on-site health services
What could be improved
emergency bed placement isn’t safe if your roommate is not safe. I have had multiple roommates threatened me and had to change rooms. Covenant House is also not open to discuss discussing alternate stay accommodations if needed for a health issue. furthermore, immigration legal issues are prioritized over anything else and there is only one attorney who is not very good. The food is not nutritious or filling. Most of the services honestly seem like decoration only, with the exception of allowing young adults to stay overnight in crowded, dirty spaces.
- Anonymous ClientOctober 9th 2025
Services Used: Clinic, Clothing Pantry, Emergency Bed Placement, Food
What went well
People here are very understanding and kind and the food is pretty good most of the time.
What could be improved
I think the curfew could be later as 9:30 sometimes doesn’t work for me.
- Anonymous ClientOctober 9th 2025
Services Used: Clinic
What went well
Everything was great. I was having headaches and dizziness. They took care of me. After few days I felt good again. Thanks to the clinic department.
What could be improved
From my own experience I havent seen anything wrong all was well. Except the first time when I went to clinic the front desk lady was a little rude even tho I was barely standing on my legs, she was showing some attitudes instead of giving first aid she was filling some papers of different patients, while she could do that even after just letting me have a sit. By any ways probably she had not really good day and was out of mood, so all good. Thanks.
- Anonymous ClientOctober 9th 2025
Services Used: Benefits, Emergency Bed Placement, Food, Clinic
What went well
bed placement, clinic, food, benifets
What could be improved
staff sometimes isnt ready yo serve food at the specified times but never delayed more than 10 minuts and thats honestly hnderstandable, beds are a little uncomfortable but mostly fine, ac will be off some nights gets kinda hot, staff will be annoyed if you ask to do loundrey after 3 pm.
- Anonymous ClientOctober 9th 2025
Services Used: Emergency Bed Placement
What went well
I got in the middle of the night when I kicked out out of no where and I got a bed placement right away
What could be improved
There nothing that can be improved just how the staff is sometimes with people working late nights
- Anonymous ClientOctober 9th 2025
Services Used: Food, Emergency Bed Placement, Clothing Pantry
What went well
I liked the food the most diverse options and you can eat healthy if you want to
What could be improved
The hygiene the bathrooms are dirty so I don’t shower here I do it at planet fitness I also think I got a mild throat infection from the unsanitary bathrooms or rooms
- Anonymous ClientOctober 9th 2025
Services Used: Emergency Bed Placement, Food, Clothing Pantry, Clinic
What went well
Мне оказали помощь достаточно много бесплатной помощи в первые дни моего пребывания тут, я ждал 3 дня чтобы меня приютили здесь , мне нравится как тут кормят , люди тут очень доброжелательные и все желают тебе лучшего. Я болел и мне помогли с лечением абсолютно бесплатно. Ментальная помощь и ещё и материальная , я благодарен Америке и всем людям которые тут работают за то что они поддерживают людей вроде меня , не дав мне возможность потерять себя
What could be improved
Есть одно но , надо рано вставать и рано приходить мне 18 лет но я словно маленький ребенок должен приходить домой к девяти и покидать свою комнату в десять
- Anonymous ClientOctober 9th 2025
Services Used: Clothing Pantry
What went well
I got some clean and comfortable cloth from the cloth pantry，It fits me and I have enough cloth for different seasons. keep me nice and clean
What could be improved
If the clothing pantry have more winter clothes and sweaters, I would be appreciated.
- Anonymous ClientOctober 9th 2025
What went well
The beds are fine
What could be improved
Workers need to learn how to talk to youth
- Anonymous ClientOctober 9th 2025
Services Used: Food, Emergency Bed Placement, Youth Development and Health Services
What went well
Cov works was very helpful and helped me get a job and fix my resume
What could be improved
Security are rude to everyone. All of them need to be retrained or fired and get new staff
- Anonymous ClientOctober 9th 2025
Services Used: Youth Development and Health Services
What went well
What went well was the service they provided me as well as remaining consistent.
What could be improved
Can improve by be moving timely and more connected with the people.
- Anonymous ClientOctober 9th 2025
Services Used: Youth Development and Health Services, Education, Food
What went well
I liked how covenant house supported me, fed me and the staff were nice and helpful.
What could be improved
Some staff are overbearing and too strict, not understanding that Youth are just young people navigating life like how the once were. The food is not flexible, I was working for 3 weeks and did not get paid but they refused to bring me up lunch, and the dinners they pack are too starchy and lack protein, you really have to be physically present to make the right nutritional choices. A girl on my floor is gluten and lactose intolerant and they are just like ah well, deal with it, they don’t even let her have any kind of accommodation. Also breakfast should end at 10am and not 9am because 10am is when doors are locked.
- Anonymous ClientOctober 9th 2025
Services Used: Youth Development and Health Services, Emergency Bed Placement
What went well
They were alright with there setvice
What could be improved
They could have a better attitude and be more nice overall
- Anonymous ClientOctober 9th 2025
Services Used: Youth Development and Health Services
What went well
The schooling program was very helpful and educational
What could be improved
Nun much pretty good
- Anonymous ClientOctober 9th 2025
Services Used: Food, Clothing Pantry
What went well
They provide clean clothes to wear. Was able to wash all my things . Food was good I was eating everyday when I come in
What could be improved
More communication with staff
- Anonymous ClientOctober 9th 2025
Services Used: Emergency Bed Placement, Education, Benefits, Clinic
What went well
I got into training , and had school options and was in a safe place for the meantime .
What could be improved
The cleaning, certain terms and procedures too.
Covenant House
New York
Hell's Kitchen✓Validated a month ago
460 W 41st St
New York, 10036
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Shelter & Housing
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Youth Development and Health Services
Free to be Youth Project (FYP) by Urban Justice
