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  • Anonymous Client
    August 20th 2025

    Services Used: Food

    What went well

    The food was amazing and tasty and enjoy to eat and treat other food and everything else

    What could be improved

    The one thing that to improve on is going on trips more and have more fun with stuff and residence

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    We're so glad you enjoyed the food, sharing meals together matters alot to us. We will keep looking for ways to bring more fun and outings into the program. Thank you for sharing

  • Anonymous Client
    August 26th 2025

    Services Used: Day Center, Food, Restrooms, Shower, Laundry, Toiletries, Clothing Pantry

    What went well

    Everytime I come to the drop in I get greeted from the staff .

    What could be improved

    Just continue the good service

  • Anonymous Client
    August 20th 2025

    Services Used: Overnight Services, Food, Restrooms, Shower, Toiletries, Laundry

    What went well

    Everything that has to do with this center has gone well for me the staff was pleasant and the food was amazing and the help I got was outstanding

    What could be improved

    The Wi-Fi connection other then that there is nth to improve on besides letting the staff do there job

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    Thank you for your feedback! We'll look into improving the Wifi so everyone has a smoother experience

  • Anonymous Client
    August 20th 2025

    Services Used: Food

    What went well

    Nice food sometimes when I come

    What could be improved

    Better toys

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    Thank you for sharing. We'll work on having more fun options and would love your suggestions.

  • Anonymous Client
    August 20th 2025

    Services Used: All Services

    What went well

    I find that the staff are very respectful both of the clients and the space. They make sure to maintain some level of coordination with expections of a space communal for all people. Great care is taken to ensure cleanliness

    What could be improved

    More adequate communication & knowledge in regards to current events & client safety, *security* & /comfortability.

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    We want everyone to feel safe, secure and comfortable please let us know any specific ideas you have so we can improve. For updates on events, we send a monthly calendar via email to those who request and share news on our social media page on facebook @safespacenyc.org

  • Anonymous Client
    August 20th 2025

    Services Used: Food, Restrooms, Overnight Services, Day Center, Toiletries

    What went well

    Just on w

    What could be improved

    N

  • Anonymous Client
    August 20th 2025

    Services Used: All Services

    What went well

    The showers and ablity to cook is ok

    What could be improved

    I think most need to be fired including the manger and worker because they do not enjoy helping people and make it hard for others to stay in the program They take advantage of program service to abuse others and treat people more as freeloaders than actually people The crisis program is not up to standard very fithly and rule changes to fit their standards. Its more of a get what u can get program instead of supporting peoples on goals and ideas . The best example would be the case worker removing me from a shelter because of an argument. Their are fights there rules and regulations shift to fit their standards but if u say something against them they use whatever they can to get you out of program staff their are overly disrespectful and unprofessional Best workers and Ms Lopez Mrs Martinez and other works their are very poor standard staff and should be fired

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    This sounds like it may not be about the Drop In Center directly, but we still want you to know your voice matters here. Thank you for being open with us, your feedback is valuable, and we care about your experience.

  • Anonymous Client
    August 20th 2025

    Services Used: All Services

    What went well

    The love and supportivenes you get from the rising ground team

    What could be improved

    Not always thinking your age is the honest answer because adults aren't perfect

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    Thanks for sharing so honestly, your voice matters. I agree Grown Ups arent always right or perfect but were going to do whatever it takes for you to know, we do care genuinely.

  • Anonymous Client
    August 20th 2025

    Services Used: All Services

    What went well

    I liked how the staff members ofc rising ground are always there to help out and look out for the clients and the services here are more than enough to tend to my needs.

    What could be improved

    The wifi

  • Anonymous Client
    August 20th 2025

    Services Used: Day Center, Overnight Services, Food, Restrooms, Shower, Toiletries, Laundry

    What went well

    Depends on the staff that’s working but everyone is pretty easy to get along with they try to keep the area clean it’s the kids who be coming in and out who dirty the place up and don’t clean up after themselves that mess up the place for everybody.

    What could be improved

    Stop letting just anybody come in here and get away with leaving messes and being disrespectful or trying to start for no reason if they know they have issues they should help look for them to find somehwere else to go because nobody wants to be around that.

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    We will keep working on making sure the space feels, safe, clean and supportive for everyone

  • Anonymous Client
    September 21st 2022

    The floor is secluded and high up from the street. It felt calm in the space.

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    We're glad the space felt calm and helped you feel at ease. We hope you visit us again.

  • Anonymous Client
    September 21st 2022

    I was buzzed in, and went up the stairs, when I got to the main area the staff just looked at me. I told them that I was there to speak to someone about a voucher for housing.

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    We appreciate you speaking up, your feedback reminds us how important it is to greet and support youth right away. So sorry you felt overlook. We will keep working on it.

  • Anonymous Client
    September 21st 2022

    After waiting 45min to speak with the housing navigator, I got my application in but I haven’t been able to reach the housing navigator even after emailing and calling multiple times.

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    We're sorry to hear about the difficulty reaching staff. We care about making the housing process smoother and appreciate you speaking up. We will make efforts immediately to do better

  • Anonymous Client
    September 21st 2022

    Everything was clean. The surfaces and the general area. Also the TV area was very nice.

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    So happy to hear you noticed. We want every area to feel clean, safe and enjoyable to everyone

  • Anonymous Client
    September 21st 2022

    The bathrooms were gender neutral. And I was asked my pronouns.

    Rising Ground (FKA Sheltering Arms, Episcopal Social Services)
    August 20th 2025

    Thank you for sharing !

Rising Ground (FKA Sheltering Arms, Episcopal Social Services)

Jamaica DYCD Youth Drop-in Center - Safe Space (grey door between Tabernacle of Prayer and Hot Point)

Jamaica✓Validated  19 days ago

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  • 165-13 Jamaica Ave
    Jamaica, 11432
    Get directions

  • 718.526.2400

  • risingground.org/homelessyouth

Shelter & Housing

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Mood Swing Mondays

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Computer Lab

Case Management