- Anonymous ClientSeptember 5th 2025
Services Used: Day Sleeping Room
What went well
Je suis très content avec eux. Ils sont gentils envers mou Ils m'ont beaucoup aidé.
What could be improved
skipped
- Anonymous ClientSeptember 5th 2025
Services Used: All Services
What went well
I like that they are helping me with long term supportive housing & that they also referred me to a safe haven using their stabilization bed program.
What could be improved
Working better with pronouns towards transgender clients specifically in the LGBTQ community.
Safe Horizon - Streetwork ProjectSeptember 30th 2025Thank you so much for taking the time to review. We will make sure that staff are being more aware of the right pronouns and names of the clients to better address them. We aspire for the Drop-In to be a space for all humans and that involves a better understanding of all backgrounds.
- Anonymous ClientSeptember 5th 2025
Services Used: Clothing Pantry, Day Sleeping Room, Breakfast, Lunch, and Seconds
What went well
They make sure I have clothes, they made sure I slept well. It’s very quiet where u can sleep and they beds are comfortable. I love eating here they have plenty of foods to eat. And I also love the hot food they serve or u can take to go.
What could be improved
Nothing as far I know it needs to be improved everything is fine to me.
- Anonymous ClientSeptember 5th 2025
Services Used: Food Pantry, Clothing Pantry, Laundry and Shower, Day Sleeping Room, Breakfast, Lunch, and Seconds, Drop-in Space
What went well
People are nice and willing to work with you
What could be improved
The drop in room gets too loud most days
Safe Horizon - Streetwork ProjectSeptember 30th 2025Thank you for your review! I understand your concerns about the Drop-In being loud at times. We will make sure to monitor the noise volume but please feel free to notify a staff member the next time it appears too loud.
- Anonymous ClientSeptember 5th 2025
Services Used: Shelter Placement, Clothing Pantry, Laundry and Shower, Breakfast, Lunch, and Seconds, Day Sleeping Room, Food Pantry
What went well
Honestly, I don’t have anything bad to say about this place. In general this place our lives me personally and also my friends.
What could be improved
To improve it, they just need to continue being so lovely, kind and many many other good things.
- Anonymous ClientSeptember 5th 2025
Services Used: Food Pantry
What went well
The experience was good the help you apply for snap and provide food.
What could be improved
They could be open of Wednesday.
Safe Horizon - Streetwork ProjectSeptember 30th 2025Thank you for your review! We wish that we could serve our clients on Wednesdays but we meet on that day to check in and make sure our services are functioning properly.
- Anonymous ClientSeptember 5th 2025
Services Used: Clothing Pantry, Food Pantry, Breakfast, Lunch, and Seconds, Shelter Placement, Day Sleeping Room, Support Groups, Focus Counseling for Clients Who Violated Rules, Free to be Youth Project (FYP) by Urban Justice, Long-Term and Immediate Lockers, Financial Advisors, Mail and Packages Pick-Up, Residency Letters, Drop-in Space, Mental Health
What went well
I am thankful and also very fortunate and grateful for all the services provided to me and each and everyone else ….,,, thank you
What could be improved
Out reach more people and all ages …..
Safe Horizon - Streetwork ProjectSeptember 30th 2025We would live to serve all ages but all DYCD organizations serve clients between the ages of 16-25. We make sure to connect all clients who age out of our program to other services suitable for their age.
- Anonymous ClientSeptember 5th 2025
Services Used: Intake to Become a Client, Breakfast, Lunch, and Seconds, Food Pantry, Clothing Pantry, Drop-in Space, Support Groups, Mental Health
What went well
I appreciate this space existing it is much needed for many youth that need the support. I value this space tremendously. The support I receive is always attentive when i come in physically. They are very kind once your speak to them and express your situation. I a appreciate the comfort and diversity in the space, welcoming all individuals no matter the race, gender, and sexual orientation. I didnt even know this place exist until a friend told me by word of mouth. Which can be a issue because so many more lost youth need a place like this but cannot find it.
What could be improved
I feel that the promotion of this place needs to be improved so more people can know about it and seek the services and expand their funding here because there presences is much needed and valued. I also believe that they need a bit more structure in creating a more smoother in and out take environment where there is a organized system for each person to be tended too separately. Not everyone will feel comfortable expressing their inner issues and might feel embarrassed saying there needs out loud in front of a communal room. The place need more funding for more staff so they aren’t overwhelmed by cases and crisis and having more accessible and flexible sleeping room that can be overnight if needed on specific days maybe… I love the staff vibes but sometimes some professionalism can create the environment to be more seamless and bring efficiency to the space. I hope to see more staff as sometimes the staff does not always answer emails or calls outside because they are overwhelmed with cases and others. Sometimes I cannot make the travel to come physically every time something comes up. Possibly offering a metro card to more people would be a additional support as well!
- Anonymous ClientSeptember 5th 2025
Services Used: Breakfast, Lunch, and Seconds
What went well
Oui le meilleur
What could be improved
Rien
- Anonymous ClientSeptember 5th 2025
Services Used: Breakfast, Lunch, and Seconds, Support Groups, Focus Counseling for Clients Who Violated Rules, Mail and Packages Pick-Up, Residency Letters, Drop-in Space, Food Pantry, Mental Health
What went well
I liked how the Drop-In space was always accommodating and very respectful to all the clients who attend.
What could be improved
By having more staff to help on days when they’re short staffed.
- Anonymous ClientSeptember 5th 2025
Services Used: Shelter Placement
What went well
Jaime bien cette place est ills sont des bonne nouriture est je suis encore enlais est je recoi tous mes aids que je demand
What could be improved
skipped
Safe Horizon - Streetwork ProjectSeptember 30th 2025Merci beaucoup pour votre response!
- Anonymous ClientSeptember 5th 2025
Services Used: Day Sleeping Room, Breakfast, Lunch, and Seconds, Clothing Pantry, Food Pantry, Drop-in Space
What went well
I come here before work to eat and get clothes and occasionally take a nap when I have time because it’s quieter and more comfortable here than in the city shelter I currently stay at.
What could be improved
I wish there were more designated quiet spaces for those with sensory issues/disabilities. I also wish it was open more than 5hrs a day because a whole half of the day it is unavailable
- Anonymous ClientSeptember 5th 2025
Services Used: Breakfast, Lunch, and Seconds, Food Pantry, Laundry and Shower, Intake to Become a Client
What went well
Todo bien
What could be improved
No lo se
- Anonymous ClientSeptember 5th 2025
Services Used: Day Sleeping Room, Shelter Placement, Breakfast, Lunch, and Seconds, Clothing Pantry, Drop-in Space
What went well
I often come here before work for clothes and food. I currently live in a city shelter in the Bronx so also I occasionally take a nap here because it’s quiet and the bed and blankets are more comfortable than the ones at by he shelter I currently stay at.
What could be improved
More designated spaces for those with sensory issues would be nice other than the sleeping room and I wish it was open more than 5hrs a day.
- Anonymous ClientSeptember 5th 2025
Services Used: Support Groups
What went well
Les nourritures
What could be improved
Aidez nous pour Avo it’s du travail
- Anonymous ClientSeptember 5th 2025
Services Used: Support Groups
What went well
Qu'est-ce qui s'est bien passé ? Mon expérience avec le centre Safe Horizon a été extrêmement positive. L’équipe est très accueillante, professionnelle et toujours à l’écoute. Les groupes de soutien offrent un espace sécurisant et respectueux, où chacun peut s’exprimer librement et se sentir compris. J’ai particulièrement apprécié la bienveillance des intervenants, leur disponibilité et leur capacité à créer une atmosphère de confiance. Les ressources mises à disposition sont variées et adaptées, ce qui m’a beaucoup aidé dans mon parcours.
What could be improved
skipped
- Anonymous ClientSeptember 5th 2025
Services Used: Drop-in Space
What went well
what I like is the independent vibes. i If you stay on top of your goal the nice staff and councilors will help you stay at the top where you want to be.
What could be improved
opening the drop-in on Wednesdays.
- Anonymous ClientSeptember 5th 2025
Services Used: Support Groups
What went well
I like the attitude.
What could be improved
be a little more sociable
- Anonymous ClientSeptember 5th 2025
Services Used: Shelter Placement, Food Pantry, Clothing Pantry, Mental Health, Breakfast, Lunch, and Seconds, Day Sleeping Room, Laundry and Shower
What went well
My brother went through the program and I was after got my house and the still went above and beyond to care for my mental health
What could be improved
A list of all the offerings that they provide at the site intake
- Anonymous ClientSeptember 5th 2025
Services Used: Day Sleeping Room, Breakfast, Lunch, and Seconds, Clothing Pantry, Laundry and Shower, Support Groups
What went well
Talking to a few mentors helped, that's about it.
What could be improved
Needs more understanding staff & more incentives.
- Anonymous ClientDecember 17th 2022
They made sure all needs was met
- Anonymous ClientDecember 17th 2022
Always was open and kept promise's
- Anonymous ClientDecember 17th 2022
They're clean
- Anonymous ClientDecember 17th 2022
They actually treat me like I'm a person
- Anonymous ClientDecember 17th 2022
They was there for me when I needed them
- Anonymous ClientDecember 17th 2022
They're run by LGBT people
- Anonymous ClientDecember 17th 2022
It always was open arms
- Anonymous ClientDecember 17th 2022
They actively care about my specific needs and do as much as possible to aid me without dehumanizing me.
- Anonymous ClientDecember 17th 2022
They actively keep the site safe and don't allow violence or weapons on site.
- Anonymous ClientDecember 17th 2022
Cause they love what they do
- Anonymous ClientDecember 17th 2022
Some people can be bias towards other
- Anonymous ClientDecember 17th 2022
They keep up with the standards of Covid 19
- Anonymous ClientSeptember 30th 2022
The staff welcomed me when I came in
- Anonymous ClientSeptember 30th 2022
There is a gender neutral bathroom. The clients and staff seem to be majority straight.
- Anonymous ClientSeptember 30th 2022
I was pursued by another participant and the staff told them to stop. The staff was aware of the space and what was happening. I felt safe.
- Anonymous ClientSeptember 30th 2022
The area was clean, the floors looked very clean, the blue seats looked clean as well. But the beige seating area looks like it is due for a deep clean.
- Anonymous ClientSeptember 15th 2022
very friendly and long history with services, lgbtq safe space
- Anonymous ClientSeptember 15th 2022
disclosed location but in very busy street. multiple doors to get through before you can enter
- Anonymous ClientSeptember 15th 2022
the bathrooms are clean but i think it needs more cleaning
- Anonymous ClientSeptember 15th 2022
everything is queer friendly and inclusive
- Anonymous ClientSeptember 15th 2022
mental health, services are useful after i was housed with them like pantry, testing and psychiatric services
Safe Horizon - Streetwork Project
Uptown/Harlem DYCD Youth Drop-in Center
Harlem✓Validated 5 months ago
209 W 125th St, 2nd Fl
New York, 10027
Get directions
Shelter & Housing
Day Sleeping Room
Shelter Placement
Food
Breakfast, Lunch, and Seconds
Food Pantry
Clothing
Clothing Pantry
Personal Care
Laundry and Shower
Baby Supplies, Feminine Care, Harm Reduction, Safe Sex Items, and Toiletries
Support Groups
Other
Focus Counseling for Clients Who Violated Rules
Free to be Youth Project (FYP) by Urban Justice
Long-Term and Immediate Lockers
Financial Advisors (Suspended)
Mail and Packages Pick-Up, Residency Letters
Intake to Become a Client
Drop-in Space
Legal Services
Hotline Numbers
